Who is your ideal client?
A business leader who is willing to see the value that they bring through the eyes of their customers.
What is something people THINK they know about your job?
That taking a lean approach to their business is about laying people off. Lean is about helping the people that you have spend less time with wasted work and more time doing work that matters to your customers.
Name one thing you WISH people knew about your job?
If you work in continuous improvement you are never done learning and learning is very much a social enterprise! It is critical that I stay connected and continue to learn from colleagues in my field. Someone, somewhere is always finding a new approach or a variation on an approach that could apply to a unique situation. I am very fortunate in that most people who work in CI love to share and help one another!
Tell us a secret about your job.
My best breakthroughs or ideas for solutions come to me when I step back and think about something besides CI. Sometimes it helps to take a break and have a walk or just read or listen to something that inspires you.
What is the ONE book that you think I should read RIGHT NOW?
"Blink: The Power of Thinking Without Thinking" by Malcolm Gladwell
CONTACT SCOTT HERE:
scottmbrown at twc dot com
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